Refund policy

Return & Refund Policy

Last Updated: July 2026

Thank you for shopping with Auraluxe Beauty. Customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.

Returns

Returns are accepted within 7 days of receiving your order.
Items must be unused, unopened, and in their original packaging.
Products that have been used, damaged, or are missing their original packaging are not eligible for return.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

Opened or used skincare products
Opened or used makeup products
Personal care items
Gift cards (if applicable)
Clearance or sale items (unless damaged or incorrect)

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos of the item and packaging. We will review your request and provide a replacement or refund if approved.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 5–10 business days using the original payment method or another agreed method.

Exchange Policy

We only replace items that are defective, damaged, or incorrectly delivered.

Return Shipping

If the return is due to our mistake (wrong or damaged item), we will cover the return shipping cost.
If the return is for any other reason, the customer is responsible for the return shipping charges.